Shipping and Returns

  1. After receiving your order information, our company will make final confirmation and arrange delivery or self-pickup as soon as possible in accordance to the supply of the goods.

  2. If you modify the initial delivery address during the shipping process, the company reserves the rights to charge additional corresponding delivery fees.

  3. All orders are subject to the availability of the relevant goods before final confirmation. If the company is unable to provide any goods or services on your order, we will notify you via phone or email on or before your requested delivery date to arrange a refund. The company needs to review whether your reasons for returning or exchanging goods are sufficient, and reserves the right to refuse any return requests.

  4. You must assess whether the delivered products are damaged after its arrival. If the received products are damaged (including wrong pages or reverse printing, upside down or missing pages, excluding intentional damage), please notify our customer service department within 14 days from the delivery date to arrange for the replacement of the goods.

  5. Except for the refund or return situation listed in items 8 and 9 above, our company and this website do not assume any responsibilities for direct or indirect risks, losses and damages resulted by your use of this website for transactions. Any external risks will be assumed by the user. 

  6. The company will try its best to ensure that the goods are delivered to the address before the delivery date based on the address you provided. If due to your reasons, the goods are not successfully delivered after 60 days after the delivery date, the company reserves the right to refuse any request for a refund. Right to apply.

  7. Once the packaging of all goods is opened, returns will not be made for non-quality reasons.

  8. Products damaged due to your personal reasons (such as self-modification, [other reasons]), improper storage, and normal wear and tear of the product will not be returned.

  9. Product quality problems caused by unauthorized maintenance, misuse, neglect, abuse, accidents, alterations, incorrect installation, or torn or altered labels, anti-counterfeiting marks, etc. will not be returned or exchanged.

  10. Products with gifts, packaged products, gift packages, and products in sets cannot be partially returned.

  11. If the goods are damaged or lost for any reason due to improper handling and return shipping, the risk is borne by the buyer, and [online store] will not make any compensation or refund.

  12. All non-quality issues require return or exchange of goods, and the freight will be borne by the buyer.

  13. When returning or exchanging goods, please be sure to keep the original brand packaging box or bag, inner accessories, labels, instructions, etc. in good condition. The delivery note and delivery express receipt (if there is an invoice or gift) must be returned together with the goods. If the returned goods lack a delivery note, a delivery receipt, or the packaging is damaged/lost, we will not be able to process it for you even during the return or exchange period.

  14. In the event of any dispute arising from refund or return, the Company reserves the right to make the final decision.

  15. If our company is unable to accurately provide the goods you need due to force majeure (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any situation beyond our control) or the company will not assume any responsibility or compensation for any services provided.